Warranty & After-Sales Support
Every LOKIZ product comes with a manufacturer warranty and access to our technical support team — available 24/7 via WhatsApp.
After-Sales Support
How to get help with LOKIZ products after purchase.
WhatsApp Support 24/7
Our technical team is available on WhatsApp every day, including weekends and public holidays. Most configuration and setup issues are resolved via WhatsApp within minutes.
Remote Video Support
For complex issues, our technician can join a video call to visually diagnose the problem with you — saving you the time and cost of an unnecessary site visit.
Site Visit Within 24 Hours
For Dubai-based customers, LOKIZ technicians can attend site within 24 hours for warranty issues and physical defects. Subject to scheduling and location.
Fast Replacement Process
No lengthy paperwork. WhatsApp our team with a photo of the defect and your order reference. Defective units confirmed under warranty are replaced or credited quickly.
Warranty Coverage by Product Category
Standard warranty terms for all LOKIZ products purchased in the UAE.
Electromagnetic Locks (EM Locks)
1 YearCovered
Manufacturing defects in the magnet body, armature plate, and wiring terminals. Loss of holding force due to component failure.
Not Covered
Physical damage, incorrect installation, water damage from improper installation, power surge damage.
Access Control Readers & Controllers
1 YearCovered
Electronic component failure, firmware issues, fingerprint sensor degradation under normal use.
Not Covered
Water ingress from outdoor use without proper weatherproofing, physical damage to reader face, damage from power surges.
Smart Door Locks
1 Year (mechanical) / 6 Months (electronic)Covered
Mechanical lock body defects, motor failure under normal use, fingerprint sensor failure.
Not Covered
Battery replacement, physical damage, door or frame damage, vandalism.
Electric Strike Locks
1 YearCovered
Solenoid failure, latch mechanism defects under normal cycling use.
Not Covered
Damage from improper fail-safe/fail-secure configuration, physical damage.
Exit Buttons & Touch Sensors
1 YearCovered
Switch mechanism failure, sensor degradation under normal use, wiring terminal faults.
Not Covered
Physical damage, vandalism, outdoor exposure without weatherproof rated units.
Flap Barriers & Turnstiles
1 YearCovered
Motor and drive mechanism defects, wing panel mechanism failure, controller board faults.
Not Covered
Glass panel damage, cosmetic scratches, damage from forcing the barriers.
Boom Barriers
1 YearCovered
Motor failure, gearbox defects, controller board faults under normal operating conditions.
Not Covered
Boom arm damage from vehicle impact, damage from power surges without surge protection.
How to Make a Warranty Claim
Contact Us
WhatsApp our support team at +971 52 544 4615 or email info@lokiz.org. Include your order number or invoice.
Describe the Issue
Send a clear photo or short video of the defect. Our team will diagnose remotely in most cases — no need to return the item first.
Resolution
If confirmed under warranty, we will arrange a replacement unit delivery or a site visit to repair/replace. Most cases resolved within 48 hours.
Warranty FAQs
What is the warranty period on LOKIZ electromagnetic locks?
LOKIZ electromagnetic (EM) locks carry a 1-year warranty against manufacturing defects, covering the magnet body, armature plate, and wiring terminals. The warranty does not cover physical damage, incorrect installation, or power surge damage.
What is the warranty on LOKIZ smart door locks?
LOKIZ smart door locks carry a 1-year warranty on mechanical parts and a 6-month warranty on electronic internals (fingerprint sensor, PCB). Battery replacement is not covered under warranty.
How do I make a warranty claim for a LOKIZ product in Dubai?
WhatsApp our team at +971 52 544 4615 with your order number and a photo or video of the defect. Most issues are diagnosed remotely. Confirmed warranty defects are replaced or credited — no lengthy paperwork required.
Does LOKIZ offer on-site support for warranty repairs in Dubai?
Yes. For Dubai-based customers, a LOKIZ technician can attend site within 24 hours for physical warranty issues. Remote video support is available for all UAE locations.
Are LOKIZ flap barriers and turnstiles covered under warranty?
Yes. LOKIZ flap barriers, speed gates, tripod turnstiles, and full-height turnstiles carry a 1-year warranty covering motor, drive mechanism, and controller board defects. Glass panel damage and cosmetic scratches are not covered.
Is the warranty void if I install the product myself?
The warranty covers manufacturing defects regardless of who installs the product. However, damage caused by incorrect installation (such as wrong voltage, improper bracket mounting, or incorrect fail-safe wiring) is not covered. LOKIZ recommends professional installation and provides free technical guidance during installation via WhatsApp.
Need Help With a Product?
Our technical support team is available 24/7. WhatsApp us for the fastest response.